// Open Service Package
Our approach is focused on
key performance indicators
At OpenSales, we’re confident in our ability to help you improve your business’s key performance indicators (KPIs) through the implementation of Salesforce Service Cloud.
Among the KPIs that seem important to us, the following are: contact rate, CSAT, and first contact resolution rate.
Our approach to improve your Contact rate is providing customers with Service Cloud Omni-Channel to connect with your business, making it easy for them to get in touch with your agents when they need help.
Additionally, we will provide your agents with a 360-degree view of the customer, allowing them to first personalize interactions and provide a positive experience, thereby improving your CSAT KPI.
We will also help you conduct surveys to gather feedback from customers about their experiences with your products and services to identify areas for improvement and make necessary adjustments to better meet the needs of your customers.
Furthermore, we can help you improve your First contact resolution rate by providing agents with access to a comprehensive Knowledge base and Case management system, enabling them to quickly find solutions to customer issues and resolve them on the first contact.
By optimizing your customer service operations and improving your KPIs, you can provide a better experience for your customers, leading to increased customer loyalty and business growth.
At OpenSales, we have a proven track record of success in helping clients to become closer to their customers.
Contact us today to learn more about how we can help you foster deeper connections with your customer.